Returns & Exchanges

At IP Trading Pty Ltd, we stand behind the quality of our enterprise networking hardware and electronics with a comprehensive 30-day return policy. If your equipment is defective or does not meet your technical specifications, we provide a streamlined exchange or refund process to minimize downtime.

Return Process

• 1.
  Initiate a Return Request

  Contact our technical support team via email or phone with your order number and the serial number of the hardware to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Equipment

  Securely pack the items in their original anti-static packaging and shipping boxes, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship to Our Facility

  Clearly mark the RMA number on the exterior of the package and ship the items to our Sydney distribution center using a tracked and insured courier service.

• 4.
  Inspection and Resolution

  Once our engineers verify the hardware condition and serial numbers, we will process your replacement unit shipment or issue a full refund to your original payment method within 5 business days.